At Valerie Voyager, we strive to provide timely and efficient shipping to ensure that your products reach you in perfect condition. Please review our shipping policy below:
1. Shipping Method
We offer Cash on Delivery (COD) as the only payment method. You will be required to pay for your order in cash when it is delivered to you.
2. Processing Time
Once your order is confirmed, we will begin processing it immediately. Please allow 1-3 days for us to process your order before it is dispatched for delivery.
3. Delivery Time
The delivery time will depend on your location. Typically, delivery will take 1-3 days after the order has been processed. We will make every effort to deliver your order as quickly as possible.
4. Shipping Charges
Shipping fees are based on your location and will be calculated at checkout. We strive to keep shipping costs reasonable and transparent. Any additional shipping charges will be communicated before you finalize your purchase.
5. Order Tracking
Once your order is dispatched, you will receive tracking information via email to track the status of your delivery. You can use this information to monitor the progress of your shipment.
6. Order Issues
If you experience any issues with your shipment, such as delays or missing items, please contact us immediately at [email protected]. We will assist you in resolving any issues as quickly as possible.
7. Failed Delivery Attempts
In the event that a delivery attempt is unsuccessful, the courier will make a second attempt or contact you to reschedule the delivery. If the delivery cannot be completed after multiple attempts, your order may be returned.
If you have any questions or need assistance with your shipment, please reach out to us at [email protected].