At Valerie Voyager, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer the following return and refund policy:
1. Return Eligibility
If you receive a damaged, defective, or incorrect item, you can return it within 1-3 days of receiving the product. To initiate a return, please contact us at [email protected] with your order details.
2. Return Process
Once we receive your return request, our team will guide you through the return process. Please ensure that the product is in its original condition, unused, and with all packaging intact. We will arrange for the return pickup based on the circumstances.
3. Refund Process
Since we only offer Cash on Delivery (COD), the refund will be processed in the same way as your payment method. The refund will be provided to you once the returned product is received and inspected. Please allow 1-3 days for the refund to be processed.
4. Non-Returnable Items
Certain items may not be eligible for return, including those that are used or damaged by the customer. Please ensure that the product is in its original, unused condition to qualify for a return.
5. Shipping Fees
The customer is responsible for the shipping fees for the return unless the product is defective or incorrect. In such cases, we will cover the shipping costs for the return.
6. Exchanges
If you wish to exchange the product for another, please contact us within 1-3 days of receiving your order. We will work with you to ensure you receive a replacement that meets your satisfaction.
If you have any questions or need assistance, please feel free to contact us at [email protected].